New International shipping procedures as of May 12, 2021, please read:
International Orders and Shipping:
Sadly, due to ever changing regulations among the 195 countries on Earth, we must change our international shipping procedures. Beginning May 12, 2021, ALL freight and most small package shipping for international orders will be handled by a freight forwarder, i.e. a professional who knows how to handle the paperwork required. The time savings should more than recover any small increases in costs. Using a professional freight forwarder also allows the shipment to be covered by secondary shipping insurance, normally included free or at a very inexpensive rate, as opposed to the carrier’s typically useless insurance. THIS IS A VERY GOOD THING!
After you have placed an order that requires international shipping, we will ask how you want to handle the shipping. You may use the freight forwarder that we have used for years. Contact Michael LeWinter at Globaltranz He can be reached at firstname.lastname@example.org or phone (623) 230-4150. Michael is very familiar with our procedures and products.
When you contact Michael LeWinter, preferably by email, give him your name, shipping address, phone number, and any other relevant info. Michael will set up a shipping account for you at no cost. You’ll then provide him with a credit card to pay for the shipping. Once this is done, your international shipping can be handled quickly and efficiently.
We will provide Michael LeWinter with the information that he needs so that your order transits through customs efficiently. Our shipping responsibility ends when the products are picked up by the carrier at our shop.
You can provide your own freight forwarder if you like. We will provide them with the information that they need so that your order transits through customs efficiently. Our shipping responsibility ends when the products are picked up by the carrier at our shop.
And now for the longer, boring legal stuff:
Terms & Conditions:
f1aircraft.com is owned by Frazier Aviation LLC, dba also as Team Rocket. Frazier Aviation LLC is registered and based in Indiana.
Our products are all experimental in nature and you assume all risk for their use for any purpose. f1aircraft.com, Frazier Aviation LLC, Team Rocket LLC, our employees, volunteers, and affiliates have no control over what you do with any item after purchase.
Credit cards: Our web store software does NOT retain your credit card information. Therefore it is impossible for us to add to your order, adjust shipping charge insufficiencies, or do anything that requires an additional payment until we contact you. Please make sure your contact info is correct!
Note: We reserve the right to add a 3% convenience fee (4% for international orders) to credit card purchases in order to cover the fees that credit card companies charge us.
Checks: Checks are less costly for you than credit card transactions. We happily accept your checks. Kindly make sure that they don’t bounce.
It will be at our discretion as to whether to ship before we receive your check. Please plan accordingly.
You need to pay us so we can keep the lights on, pay our own bills, etc. If you don’t, we’ll stop sending you stuff until you get your account up to date.
We reserve the right to do other unpleasant things too, like get courts involved, or put a lien on your aircraft, or say bad things about you on Facebook. So, let’s just not go there. Our simple rule is: You send us money. We send you parts. Easy. Everyone is happy.
The bulky and pricey items on our web store will often require that we obtain an accurate shipping quote before you can purchase. Please contact us with your needs and we will send you an accurate quote, including shipping.
Orders are normally shipped on the same day that we receive your payment, however, please allow us time to get special, or large orders together.
USPS, FedEx, and UPS pick up times vary daily. We can’t control when they arrive.
Although we stock the vast majority of the items on our online store, we cannot assure that they will all be on hand at all times. We ship every order as quickly as possible, and in the event of a delay, be assured that we are working hard to get your order shipped promptly.
Due to schedule disruptions during holidays, we cannot guarantee that all orders placed can ship on the day after the holiday. IMPORTANT! Orders placed while we are away at a show, i.e. Oshkosh Airventure or Sun and Fun, will be shipped when we return to the shop.
Special order products may take a few days, weeks, or months, to ship depending on the production schedule involved. Contact us to find out more. We’ll provide our best estimate
Web store shipping calculations are estimates only based on actual weight not dimensional size. The website shipping software has limitations. This is unavoidable. We’re airplane guys, not programmers. If dimensional weight or packing corrections are applicable to your package it will be held until we contact you to remedy the shipping cost difference. FYI, our software does NOT retain your credit card information, so we will contact you for a credit card number if the shipping estimate is too low.
Rates: We apply UPS, FedEx, & USPS retail rates to calculate shipping costs. Packages may not qualify for actual weight due to size. If dimensional weight is applied by UPS, FedEx, & USPS your shipping & packing rate will be adjusted.
UPS and FedEx: Packages are typically sent “no signature required”. You agree our delivery responsibility ends when the carrier picks up the shipment. If you prefer signature required delivery for your packages, please tell us by phone, email, or in the order comments. In other words, it’s our responsibility to get the items shipped, but after they leave our dock, they belong to you. Plan accordingly.
If your UPS or FedEx package arrives damaged, you should refuse the delivery and have it returned here. If you accept it and it’s damaged, you should take photos before, during, and after opening the package. You should also retain all packaging and packing materials in case a damage claim must be filed.
USPS: We typically use USPS Priority Mail. USPS may not always have tracking information available. We rarely use USPS first class mail due to the lack of tracking and poor performance, particularly on foreign shipments. If you request lower cost USPS shipping, such as first class, or parcel post, etc., you agree to accept all responsibility for lost, stolen and damaged packages, and delays. You agree our delivery responsibility ends when the carrier picks up the shipment.
SHIPPING INSURANCE: The carriers typically only insure packages up to $100. Packages over $100 may be insured a secondary insurance provider, for an additional small fee. We may add the cost to your invoice, typically 1% of the invoice value. You may specifically ask us to insure the shipment, otherwise it is at our discretion. You agree we are not responsible for packages lost or damaged during delivery.
Should a loss occur, you are responsible to report it to the carrier, photograph and record the damage, report it to us, and retain all packaging. We will do what we can to assist in the claim process, time permitting, but you will be expected to do your part.
DOMESTIC FREIGHT: As of January, 2020, we have changed our freight payment requirements. After you have placed an order that requires domestic freight shipping, we will ask how you want to handle the shipping. You may use the freight forwarder that we have used for years. Contact Michael LeWinter at Globaltranz He can be reached at email@example.com or phone (623) 230-4150. Michael is very familiar with our procedures and products.
When you contact Michael LeWinter, preferably by email, give him your name, shipping address, phone number, and any other relevant info. Michael will set up a shipping account for you at no cost. You’ll then provide him with a credit card to pay for the shipping. Once this is done, your domestic freight shipping can be handled quickly and efficiently. Our shipping responsibility ends when the products are picked up by the carrier at our shop.
You can provide your own freight forwarder if you like. We will provide them with the information that they need so that your order ship efficiently. Our shipping responsibility ends when the products are picked up by the carrier at our shop.
The purpose of having freight charges billed directly to your credit card is that it takes us out of the payment loop and you are billed directly. It was necessary for us to do this because we were getting charged for address mistakes made by customers (see below). Obviously, dealing with those things wastes our time.
Freight shipments require accurate delivery addresses, preferably a business address to minimize cost, and accurate contact information. Freight companies will charge you for your mistakes, whether intentional or not, and often charge extra to deliver behind gates. Gates are often found at airport entrances, or at residential gated communities. It is your responsibility to make certain that you provide complete and accurate information in order to get an accurate freight estimate. So, make sure to give the complete and accurate delivery information if you need a freight delivery.
Additional freight insurance is available and is highly recommended as the carrier’s do not provide significant coverage. We recommend the additional coverage when obtaining a freight quote and it is your (poor) choice to refuse it. Keep in mind that when the freight leaves our dock, or is delivered by us to the freight carrier’s dock, our responsibility ends. Should damage occur during transit, consider carefully before signing for it. The driver is NOT responsible and may say “Just sign here.” At a minimum sign your name with the words “Freight damaged in transit” or similar. Or refuse the shipment if it has significant damage!
YOU must to report any damage immediately, to the delivery driver, freight company, and us! Take photographs and record the damage. Retain all packaging materials. If hidden damage is found later, you must report is ASAP to the insurance company. Report it to us also. We’ll help get you pointed in the right direction, but it will be your responsibility to follow up on the claim so that you can get paid for the damage.
USE OF WEBSITE
You agree to use f1aircraft.com (the Website) only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by us, unless you have specifically been permitted to do so in a separate written agreement signed by our authorized representative. You also specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website or any part of it, for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which we may suffer) of any such breach.
Some items on f1aircraft.com are occasionally backordered. If an order is placed for a backordered item we will email the most current estimated ship date we have and also provide updates via email as we receive them from our supplier. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we would sell to a customer. In that instance, we will credit the original method of payment for the item, along with any applicable tax fees and shipping charges. An email will also be sent to alert you of the situation.
LIMITATION OF LIABILITY (it’s all in caps because it’s really important)
IN ALL CIRCUMSTANCES f1aircraft.com MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. f1aircraft.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. f1aircraft.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT f1aircraft.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
f1aircraft.com is not responsible for any duties, taxes, fees, etc. charged against your shipment. Any such charges are the sole responsibility of the customer, and will be recouped by f1aircraft.com in the event a shipping carrier charges any duty, tax or broker fee to our account.
U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the Customer to be aware of these lists, which can be found at the following U.S. Government websites. By proceeding with any transaction, the Customer certifies that the Customer will not engage in any unauthorized transaction involving the export of f1aircraft.com products to any restricted parties or destinations.
By proceeding with a transaction to purchase any items from f1aircraft.com, the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies.
For further information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce
Bureau of Industry and Security
Tel.: (202) 482-4811
U.S. Department of State
Bureau of Political-Military Affairs
Directorate of Defense Trade Control
Tel.: (202) 663-1282
U.S. Department of the Treasury
Office of Foreign Assets Controls
Tel.: (202) 622-2480
[PLEASE NOTE: Export control laws and regulations are complex. Any summaries of such laws and regulations provided by f1aircraft.com herein are not comprehensive and are not to be taken as legal advice or counseling.]
f1aircraft.com works diligently to ensure the accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained or referenced on our website. We are real, live humans and sometimes subject to error, so as hard as we try, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Website is labeled with an incorrect price due to some typographical, informational, technical or other error, f1aircraft.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from f1aircraft.com are provided as resources to customers looking for additional information and/or professional opinion. f1aircraft.com does not assume responsibility for the claims and/or representations made on these or any other websites.
f1aircraft.com reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
• Offensive or abusive language
• Prices and availability can change very quickly on the f1aircraft.com website, so please leave such information out of your review
• References to other stores/resellers
• Comments on products that were either physically damaged or misused
• Replies to existing customer reviews; please do not attempt to initiate discussions here
• Comparisons to competing brands/products of competing brands
• Criticism of f1aircraft.com service or the service of our operations partners (UPS, FedEx, USPS, etc.)
• References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation
• Illegal content
• Invasions of personal privacy
• Pornography or obscenity
• Hate or incitement of violence, threats of harm or safety of a person
• Graphic violence or other acts resulting in serious injury or death
• Any violations of copyright
• Any violation of laws and/or copyrighted musical works
We may change these policies at any time without notice.
f1aircraft.com offers our opinions for free. They are not guaranteed to be accurate, safe, or useful. Our products are all experimental in nature and you assume all risk for their use for any purpose.
Calls to f1aircraft.com may be monitored or recorded for quality assurance. However, f1aircraft.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with f1aircraft.com unless Customer has provided clear and conspicuous notice to f1aircraft.com and has received prior written consent from f1aircraft.com.
GOVERNING LAW AND JURISDICTION
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between f1aircraft.com and Customer shall be governed by the laws of the State of Indiana, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. f1aircraft.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Indiana, Posey County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against f1aircraft.com that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Indiana law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with f1aircraft.com’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between f1aircraft.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between f1aircraft.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
(it’s all in caps because it’s really important)
- PRODUCTS SOLD BY F1AIRCRAFT.COM THAT ARE NOT MANUFACTURED BY F1AIRCRAFT.COM MAY BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). F1AIRCRAFT.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS.
- F1AIRCRAFT.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO ANY PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. F1AIRCRAFT.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
- ALL ITEMS SOLD THROUGH F1AIRCRAFT.COM ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE. THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR F1AIRCRAFT.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
All returns must be discussed with us before sending any item back to us. Email is the preferred method of beginning any discussion on a return, that way we both have a record of the conversation.
All items returned must be in resalable condition, including packaging. So, everything included with the original item must be returned and it must be in the original condition, as sold, and then packed securely.
Some items are not returnable. These include, but aren’t limited to, custom made items such as Phlogiston spars and similar custom made items; and certain items from secondary vendors such as propellers, engines, engine accessories, brakes, instruments, hoses, and so forth. Typically any item that we don’t normally stock is not returnable, though at our discretion we may assist you with the re-sale of the item, or assist your interaction with our secondary vendors.
F1AIRCRAFT.COM HAS A 15% RESTOCKING FEE which may be charged at our sole discretion. Refunds will be made to the same funds as the purchase, i.e. credit card purchases will be credited back to the same card, etc. Some payment methods have time limits on refunds. It is at our discretion how we refund such transactions that are beyond those time limits.
We strongly recommend you use a carrier that will allow you to track and confirm delivery of your return. Customers are responsible for return shipping charges. COD returns will not be accepted.
Items may not be returned more than 90 days after the initial sale.